In these ever-changing times, with a return to “normal”our commitment to the health and safety of our staff, clients and community remains constant.
Our chain of doctor-led skincare clinics are well provisioned to provide a clean and hygienic environment, all our staff are vaccinated and we continue to deliver services and consultations in a safe manner and in a way we believe is in the best interest of our clients and staff.
To ensure the well-being of all clients and staff, please use the hand sanitiser provided and maintain a healthy distance from each other.
We are so pleased to be able to welcome all clients back to the clients and we look forward to seeing you soon.
Frequently Asked Questions
Are your clinics open?
Do I have to be vaccinated to attend the clinic?
No. We are welcoming all clients into clinic regardless of vaccination status as all of our staff are vaccinated and we maintain appropriate social distancing in our waiting rooms.
If I don’t want to take public transport, is there parking nearby?
There is parking close by at all of our clinics, and we will take the cost of the first hour of parking of the cost of your treatment. Please see terms, conditions and applicable parking locations here.
You can find further information and parking maps here.
My treatment package expires soon, but I cannot come in. What will happen to my package?
If your package is due soon, please contact us so that we may assist you.
What will happen to my Birthday Voucher if I couldn’t come in during the month of my birthday?
Birthday vouchers were all extended to three months post-lockdown. If you have been unable to use your voucher during this period, please contact us for assistance.
Someone bought me a gift voucher, but I could not come in. What do I do?
If you have a gift voucher that will expire soon, please contact us before your gift voucher expiry date so that we may assist you.
I need to replace my skincare products but I can’t come in. What can I do?
All our signature products are available to purchase online through our webstore we have free Australia wide shipping on all orders over $120, so you can still have all your favourite products at no additional cost.
If you need advice on the products you are using, please contact us. We have your product prescription on file and educated staff who are available to help you.