Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule an appointment, please contact us as early as possible so we can offer the appointment time to another client.

Where possible, we ask that you provide at least 24 hours’ notice when cancelling or rescheduling your appointment.

Where a deposit has been collected for a treatment appointment, applicable cancellation and rescheduling conditions will apply.

If you are undertaking a treatment package, repeated late-notice cancellations or missed appointments may result in a treatment being forfeited from your package.

We understand that exceptional circumstances can arise and will consider these on a case-by-case basis at the discretion of our team.